Legal Identity equinoxbus.com in Canada and services originating and terminating in Canada is operated by Equinox Bus Lines Corp. a Corporation set up under the laws of Ontario, Canada. The address of Equinox Bus Lines Corp. is C/O Access Storage, 681 Warden Avenue, Toronto, ON M1L 3Z5. equinoxbus.com in the United States of America and services originating and terminating in Buffalo, NY and operating to Boston, MA, New York, NY and Washington DC is operated by Equinox Bus Lines USA Corp. a Subsidiary of Equinox Bus Lines Corp. and a Domestic Corporation set up under the laws of New York, USA. The address of Equinox Bus Lines USA Corp. is 5773 East Main Street Road, Suite 1, Batavia, NY 14020. Customer service inquiries concerning equinoxbus.com services should be directed to 888-398-8055. equinoxbus.com service is generally operated in Canada and for the portion of the route between Buffalo Airport to US-Canada International Border by Equinox Bus Lines Corp., US DOT: 3084729 & CVOR: 174-846-515. In the United States of America, equinoxbus.com service is generally operated by Equinox Bus Lines USA Corp., US DOT: 3517757. equinoxbus.com service may on occasion be provided by other bus operators in which Equinox Bus Lines and its Subsidiaries may have operating arrangements in partnership with Ourbus Inc.
No Discrimination Reservations and seating aboard equinoxbus.com vehicles operated in interstate, intrastate or Canadian commerce is without regard to race, colour, creed, or national origin.
Disclaimer This information published on equinoxbus.com is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While equinoxbus.com uses all reasonable efforts to ensure that the information contained on its website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. None of the operating carriers can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website. In addition, no warranty is given as to the freedom of this website from errors, defects, viruses or other malicious programs or macros.
Availability of Website We will try to keep equinoxbus.com available but cannot guarantee that this website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
Website Modifications We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honor any existing reservations or provide a refund in the event of unavoidable cancellations). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.
Links to Other Websites Website links from equinoxbus.com exist for convenience and information and Equinox Bus Lines and its Subsidiaries makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. Equinox Bus Lines and its Subsidiaries does not guarantee that third party websites are free of infection from any virus, harmful component, or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitiously intercept or expropriate any system, data or personal information. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Equinox Bus Lines and its Subsidiaries.
Binding Arbitration Except as set forth herein, all disputes between both parties arising out of or otherwise relating to the Agreement and the Materials including, without limitation, the website and its/their implementation, or related to the transportation service provided hereunder, other than criminal or statutory violations, claims relating to trademarks and other intellectual property, or claims arising from loss, damage or injury to persons and property transported by Equinox Bus Lines and its Subsidiaries, and it, will be settled solely and exclusively by binding arbitration in Ontario, Canada. Interpretation, construction and implementation of this Agreement and the rights and obligations of the parties under it shall be construed in accordance with the laws of the Province of Ontario without regard to its conflict of laws provisions. Any decision rendered shall be final and conclusive upon both parties, and a judgment thereon may be enforced in any court having jurisdiction. Each party shall pay its pro-rata share of filing fees at the commencement of the arbitration. All costs incurred in arbitrating a dispute, including filing fees, shall be shared in proportion to the parties' respective amounts of liability as determined by the arbitrator. This clause affects important legal rights and prevents going to court for resolution of claims covered by this clause, but does not preclude going to court to enforce an arbitrator’s decision.
Using this Website In order to make reservations using the payment method displayed on this website, you must be 18 years of age or over. By using equinoxbus.com you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit card, and to use this site in accordance with all these terms and conditions. You also confirm that all information supplied by you in using this site is true and accurate.
We may provide your personal information to organizations directly involved in the update and/or maintenance of this website, including our website designers and technical consultants. This information will be used by such organizations only to perform their functions and/or to provide the service you have requested and for no other purpose.
In addition, all reservations are handled by Betterez, a Reservations and Ticketing Management Company and payment transactions are handled by Stripe Payment Canada, a secure payment processing provider. Reservations made for travel beyond Buffalo, NY are handled by Ourbus Inc., a Technology Company that acts as a Broker for travel beyond Buffalo, NY. Your credit card and related personal details are collected by Betterez, Stripe Payments Canada and Ourbus in order to process your payment. More details regarding Betterez's, Stripe Payment Canada’s and Ourbus' terms and conditions, and privacy and security policies can be found by visiting the Betterez, Stripe Payment Canada and Ourbus websites.
It is not our policy to provide any further entities or organization(s) with your details or information provided to us via this website, unless required by law. If you are an existing customer, Equinox Bus Lines and its Subsidiaries may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to this website and not an existing customer of equinoxbus.com, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so.
Should you need additional details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.
If the credit card holder for reservations is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the equinoxbus.com and Ourbus web site you confirm that you will only enter personal information about yourself and that such information is true.
Unlawful or Prohibited Use of equinoxbus.com As a condition of your use of equinoxbus.com, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.
Terms and Conditions 1. You must be 18 years of age or over to make travel reservations on equinoxbus.com. 2. Reservations with equinoxbus.com may not be refunded or cancelled except where equinoxbus.com has materially failed in its delivery of the service offered by this site. 3. Customers wishing to change a reservation must do so at least 3 hours prior to the departure time of the existing reservation. A trade in fee ($3.00 for trade ins more than 24 hours from departure, $5.00 for trade ins 6 to 24 hours from departure, $7.50 for trade ins 3 to 6 hours from departure) and a $2.00 new reservation fee is charged for all reservations being changed. The cost of the initial reservation will be credited against the subsequent reservation, less the applicable fees. Should the subsequent reservation be less expensive than the initial reservation, no payment or further credit will be made to the customer and all unused credit will be forfeited. If the initial amount paid is less than the cost of the subsequent reservation the customer must pay the difference when completing their new reservation. 4. Reservations are only valid on the trip(s) stated. 5. All children under 17 years of age must be accompanied by an adult (17 years of age or older) when travelling on equinoxbus.com. 6. Passengers are required to present a valid a valid boarding pass and valid government issued ID, provided at the time of purchase, when boarding equinoxbus.com services. 7. If we have reason to suspect the fraudulent use of a confirmation, we reserve the right to refuse travel on our vehicles. No refund will be made in relation to any confirmation refused due to fraudulent use. 8. Customers are required to be at their departure point at least 15 minutes prior to the scheduled departure time. This allows equinoxbus.com drivers to board customers in a timely manner avoiding any delays that may impact on the departure of the vehicle. 9. When your reservation has been completed we will issue you with a confirmation e-mail. It is your responsibility to check that the confirmation issued to you is accurate. We are only responsible for issuing the confirmation in line with your request made on this website. 10. equinoxbus.com does not check luggage or provide receipts for luggage transported on the bus by the passenger. Customers are advised that equinoxbus.com will accept up to ONE (1) piece of luggage per passenger reservation. For guidance this must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Passengers can also take on board one (1) small carry-on bag that will fit in the overhead storage compartments or under the seat. Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are typically too large to be taken on board the bus and will not be permitted in the passenger area. We suggest a bag with dimensions no larger than a briefcase as being about the correct size for carriage onto the bus. All luggage should be locked and we recommend that a CATSA & TSA approved locking device be used, particularly if crossing international borders. We also recommend that you label your luggage with your name, address and contact number. Please be advised that passengers wishing to travel with more luggage than specified above will have items refused. No refunds will be issued in respect of travel plans cancelled by the customer as a result of their excess luggage being refused. If you wish to take an extra piece of luggage, you should purchase an additional travel ticket in advance of travel. This guarantees your luggage space on the bus, which is limited. The carriage of additional luggage is at the discretion of the operator or dispatcher and usually dependent on the available space once all legs of the bus journey have been considered. In the interests of safety and the prevention of injury to employees and associates, no pieces of luggage over 50 pounds in weight are allowed - regardless of whether additional reservations have been purchased or not. Medical devices required for travel are carried in addition to the luggage limitations. Child(ren) strollers may also be carried in addition to the luggage limitations, maximum one per passenger, provided that they are properly folded and capable of being stowed in the luggage compartment. Where additional luggage is accepted for travel by the bus operator or dispatcher, equinoxbus.com does not guarantee that the luggage will be carried on any subsequent service the customer intends to use. No refunds will be issued in respect of travel plans cancelled by the customer as a result of their excess luggage being refused on subsequent services. Bicycles are not permitted on equinoxbus.com buses. Customers may not transport in their baggage or otherwise any items that are inherently dangerous, including any hazardous materials or weapons of any kind. Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. Passengers must claim their luggage at the border crossing point for clearance through customs before being allowed to proceed across the border. No luggage is allowed across the border unless claimed by a passenger. 11. equinoxbus.com is unable to carry animals, with the exception of trained service animals that allow Passengers with Disabilities to perform necessary activities. Service animals must be properly harnessed and under the direct control of the passenger at all times. 12. All prices are shown in CAD$ or USD$ on Ourbus' website. 13. equinoxbus.com is not responsible for delays or cancellations caused by traffic or road conditions including International borders, weather or other causes over which it has no control. 14. Customers are allowed to bring food and non-alcoholic beverages on board. Passengers are not permitted consume or bring alcoholic beverages on board as per Federal Law. 15. equinoxbus.com offers approved connections and will guarantee customer’s travel to their final destinations. These approved connections are available for sale on the equinoxbus.com website and will only require one search and one reservation for travel. equinoxbus.com does not guarantee connections on non-approved routes for reservations where multiple reservations are needed to travel to the final destination. If passengers decide to make a non-approved connection, then we require that you allow two hours in between trips to account for any delays that may be experienced. 16. Smoking, including the use of electronic simulated smoking materials, e-cigarettes, and smokeless cigarettes, is prohibited in our buses. 17. Any transportation purchased for resale will not be honoured. 18. Due to Transport Canada Rules and CDC Rules, Face Coverings are to be worn while on equinoxbus.com buses. Child(ren) ages 2 or younger are exempted from wearing Face Coverings. 19. By booking this service you give up certain legal rights, including the right to sue or claim compensation. THE 2019 NOVEL CORONA VIRUS DISEASE (COVID-19) (the “Disease”) IS HIGHLY CONTAGIOUS AND CREATES RISKS FOR PASSENGERS. YOU ACKNOWLEDGE AND ACCEPT THESE RISKS, including: (1) the risk that you may be exposed to or contract the Disease by using the Transportation Services; (2) that you, and other passengers using this service may not be able to comply with social distancing directives, orders and guidelines of governmental authorities; and (3) that exposure to the Disease may result in serious illness, personal injury, permanent disability, death, or property damage. Despite the risks associated with the Disease and my use of this service, YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY USING THIS SERVICE WITH KNOWLEDGE OF THE DANGERS INVOLVED. YOU WILLINGLY ACCEPT THESE RISKS AS A CONDITION OF USING THIS SERVICE. You agree that you will not hold the Company responsible for any harm you suffer related to the disease because of your use of this service. You will fully compensate the Company for any harm you cause, if you expose anyone to the disease because of your use of this service. Please follow Equinox Bus Lines on Facebook, Instagram and Twitter for the most up to date information. 20. Above mentioned terms and conditions are an extension to tickets purchased on Ourbus' website.
Pricing All prices are shown in CAD except in USD with Ourbus. equinoxbus.com one‐way fares start as low as CAD $4.99. Applicable sales tax may be included. Fares will vary by reservation date, day of travel and demand for seats. CAD $4.99 fares are limited with one $4.99 ticket on every bus. Fares are subject to change without notice. All transactions will incur a $2.50 booking fee. For changes to existing reservations a change fee plus a CAD$2.50 new reservation fee will apply. Any change to your reservation may result in a fare increase. Equinox Bus Lines and its Subsidiaries will offer its best prices to those who make reservations early or choose less popular trips. However, all trips will remain competitively priced offering excellent value for your money. Please note that due to the high sales volumes on our website, prices may fluctuate between searches. All tickets will incur a $2.50 booking fee. This fee is charged to cover bank and administration charges related to your reservation. equinoxbus.com and Ourbus Inc. reserves the right to impose additional charges. Reservations made by telephone will be charged at the same rate as those made on the internet and may be charged a CAD $7.00 reservation fee. Calls to the equinoxbus.com and Ourbus' reservation hotline are toll free.
Contacting us We hope you find this site useful and easy to use. Should you have any questions, comments or suggestions then please contact us.
General notice Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to making a reservation. Unless specifically stated otherwise herein or required by law, Equinox Bus Lines and its Subsidiaries shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions. Equinox Bus Lines and its Subsidiaries has the right to cancel reservations (whether or not confirmed) of any customer whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the military, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Equinox Bus Lines and its Subsidiaries control, including Force Majeure events.
Limitation of Liability/Claims Equinox Bus Lines and its Subsidiaries assumes no liability for the loss of or damage of baggage in excess of one hundred ($100) dollars, and then only to the extent of the actual loss or damage sustained, computed on the basis of the actual value of the baggage. Equinox Bus Lines and its Subsidiaries will assume no liability for damage, breakage, deterioration, delay, and/or loss of any article prohibited to be transported on its buses. Such prohibited articles include any hazardous materials as that term is defined by the US Department of Transportation and/or Highway Traffic Act or any weapons of any kind. Unless caused in whole or in part by its own negligence that of its employees, Equinox Bus Lines and its Subsidiaries shall not be liable for loss, damage or delay caused by: (1) The act or default by the passenger; . (2) The nature of the property or defect therein. (3) An act of God, public enemies, authority of the law, quarantine, perils or navigation, riots, strikes, or the hazards or dangers incidents to a state of war. (4) Accidents, breakdowns, bad conditions of roads, international border delays or other causes beyond the carriers’ control. Any claim against Equinox Bus Lines and its Subsidiaries for loss, damage or delay must be filed with Equinox Bus Lines and its Subsidiaries within 2 days of the discovery of the loss or damage on which the claim is based.
Cross border travel Persons travelling across the US Canada border should ascertain information on documents needed to cross the border from the relevant U.S. and Canadian government agencies, as such requirements are subject to change. A valid passport is required for citizens of any nation, including citizens of the United States and Canada, to cross the border in either direction between the United States and Canada. Passengers are advised to consult with their government if they seek to cross the border without a valid passport. For U.S. Government information, passengers should consult with U.S. Customs and Border Protection at www.cbp.gov. For Canadian Government information, passengers should consult with the Canadian Border Services Agency at www.cbsa.gc.ca. Equinox Bus Lines and its Subsidiaries enforce a ESTA policy for all Passengers travelling into the United States of America under the Visa Waiver Program. A guardian travelling with children must provide proof of custody or notarized parental authorization for travel. An adult accompanying a child who is neither a parent nor guardian of the child should have written permission from a parent or guardian to accompany the child across the border, including the name and contact information of the parent or guardian. Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. Equinox Bus Lines and its Subsidiaries are not responsible for any luggage crossing international borders. Passengers must claim all luggage at the border crossing point before proceeding. No luggage is allowed across the border unless claimed by a Passenger. Equinox Bus Lines and its Subsidiaries will provide transportation to passenger(s) denied entry across an international border to the last pick up point. Passenger(s) denied entry across an international border will be required to use transportation service(s) located in the jurisdiction of where entry is denied and will be responsible for all costs for fines, taxi fares and booking other trips to return to point of origin. Passenger(s) are responsible to read the FAQs on each route prior to booking. The above Cross Border Travel Condition is an extension to tickets purchased on Ourbus' website.
Refusal to Transport Equinox Bus Lines and its Subsidiaries shall have the right to refuse to transport or shall have the right to remove from the bus at any point, any customer for the following reasons: • A) Government Request or Regulations - Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense. • B) Force Majeure and Other Conditions - Whenever such action is necessary or advisable by reason of weather or other conditions beyond Equinox Bus Lines and its Subsidiaries control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported. • C) Across International Boundaries - Whenever a customer is travelling across any international boundary if: - The government required travel documents of such Passenger appear not to be in order according to Equinox Bus Lines' reasonable belief; or such customer's embarkation from, transit through, or entry into any country from, through, or to which such customer desires transportation would be unlawful or denied for any reason. • D) Safety - Whenever refusal or removal of a customer may be necessary for the safety of such customer or other customers or drivers, including, but not limited to: 1. Persons whose conduct is disorderly, offensive, abusive, illegal or violent; 2. Persons who fail to comply with or interfere with the duties of driver; 3. Persons who wear or have on or about their person concealed or unconcealed deadly or dangerous weapons; 4. Persons with a communicable disease or infection known or reasonably believed by Equinox Bus Lines and its Subsidiaries to pose a direct threat to the health or safety of others including testing positive for COVID-19. The above Refusal to Transport Conditions is an extension to tickets purchased on Ourbus' website.